How the repair service works
From your initial call we will arrange for a member of our team to collect the vacuum cleaner from your home at a time to suit you. We would then inspect the vacuum cleaner to determine what the issues are and provide you with a quote for any work that needs to be carried out. If you are happy with the price and you would like us to go ahead with the repair, we would order any parts required for the job, complete the work, then contact you once this is done to arrange a suitable time to return the vacuum cleaner. We always give the vacuum cleaner a good clean, this is standard procedure for any Vacuum cleaner that comes into our workshop.
Once the work is done, at the stage of contacting you to arrange the return of your vacuum, we would take payment for the work carried out. The receipt for the repair and transaction will be given to you upon return of your vacuum cleaner. Alternatively if prefer you can pay cash on delivery.
If you are local to us and would like to drop off your machine at the store, please feel free to do this with no appointment necessary.
Any questions about this service then please don't hesitate to get in touch.
Just want a service
Quite often we have customers who like us to give their vacuum cleaner a full service, this could be purely to keep the machine in good efficient working order or because they need new filters or brush bars etc. In some cases the vacuum cleaner can just start to develop a bit of a smell, again this happens to all vacuum cleaners and is a sign that they need servicing.
We would only ever do what is required and wouldn't change any parts unnecessarily. This could be simply changing the bags, filters and belts. We would always contact you to let you know our findings and advise you of what we think is needed.
We always give the vacuum cleaner a good clean, this is standard procedure for any Vacuum cleaner that comes into our workshop.
As with the repair service, we offer a collection and return service which would need to be booked in with Steve or Nick however, if you are local please feel free to drop off the vacuum cleaner in store.
If you have any questions please feel free to get in touch.